Free shipping above €125,- NL/BE & above €300,- in EU
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Free shipping above €125,- NL/BE & above €300,- in EU
At The Hantler, we strive to dispatch your order promptly to ensure timely delivery. Our estimated shipping times can be found on the specific product pages, and we endeavor to ship orders within these timeframes.
Should there be any unforeseen delays in meeting our shipping times, rest assured, we will promptly notify you of any changes.
Please note that the prices listed exclude shipping costs unless your order exceeds €125 in NL/BE or €300,- in the European Union.
For deliveries within the Netherlands, we utilize PostNL & DHL parcel delivery services. However, for international shipments, the carrier may vary depending on the destination country. While we cannot guarantee specific delivery times, you will receive tracking information via email once your order has been dispatched. Please utilize this Track & Trace information for updates on your delivery status.
It’s important to be aware of potential import taxes that may apply in certain countries. Any applicable import costs will be invoiced to the customer accordingly.
In the event that your package is lost during transit, please don’t hesitate to contact us. We can liaise with the carrier to track down your package.
At The Hantler, we understand that sometimes you may need to return an order. Whether the product didn’t meet your expectations or for any other reason, we want to make the process as smooth as possible for you. Here are the details of our return policy:
Non-Personalized Products: You have a 30-calendar day cooling-off period to cancel your order for non-personalized products, starting from the day after you receive the product. During this time, please handle the product and packaging with care, only inspecting the product as you would in a store.
Cancellation and Return Process: If you decide to cancel your order within this period, you have 14 days to return the product to us. Once we receive the returned product in its original condition and packaging, we will reimburse you for the order amount, excluding shipping costs. Please note that we cannot reimburse payments until we have received the returned product.
Return Shipping Costs: The costs associated with returning the product are the responsibility of the consumer.
Personalized Products: Please note that the right of withdrawal does not apply to personalized products, and therefore, they are exempt from our return policy.
Refunds: We aim to process refunds within 14 days of receiving the returned product in good condition.
To announce your returnment and receive all retirement information please notify us by sending an email with your orderdetails. You can send the email to info@thehantler.com
Exchange Option: If you wish to exchange your product, please contact us at info@thehantler.com. However, please be aware that you will be responsible for the return shipping costs.
Incorrect Delivery Address: If you have provided an incorrect delivery address, please notify us as soon as possible at info@thehantler.com so that we can attempt to amend the order for you.
We value your satisfaction and are here to assist you throughout the return process. If you have any questions or need further assistance, please don’t hesitate to reach out to us.
